AuricWell
1. Service and scope
AuricWell is operated by Plot Twist Co. We provide technology and operational services. Participating organizations are responsible for the professional services they provide, their users’ access, their instructions to us, and their own privacy notices and consents. We do not become your treating provider by hosting an account, form, or message.
These terms govern use of our digital services. Specific service, employment, clinical, billing, subscription, or event agreements apply to their respective activities. Where agreement or an electronic signature is required, the relevant workflow requests it. A privacy acknowledgment does not replace a separate consent or authorization.
Platform accounts, integrations and organization agreements
Use your own authorized account and keep credentials and personal session links private. Your organization controls your assigned role and may remove access when your work ends. Do not access unrelated records, disable protections or export records beyond your authority.
AuricWell is a technology service, including when embedded in a practice website or EHR. A practice remains responsible for its professional care, clinical decisions, notices and authorized disclosures. A school coordination feature may additionally be governed by SchoolCareBridge terms and the school’s data agreement.
Only an authorized organizational representative may execute a service agreement or BAA for the organization. Reading these terms does not execute either document, authorize a release of records, enroll someone in SMS, or consent to recording or transcription.
Only enable integrations and processing features authorized by your organization’s instructions, applicable agreements and required consents. Report suspected account or data misuse promptly through the support contact. Do not include health records in an unsecured support email.
2. Safety and service limits
The website, portal, email, and SMS are not emergency services and are not continuously monitored. In an immediate emergency call 911. In the United States, call or text 988 for the Suicide & Crisis Lifeline. Do not wait for a message reply when urgent assistance is needed.
General website information is not individualized medical, legal, or financial advice. A submission or automated response does not by itself confirm an appointment, establish a clinical relationship, or guarantee an outcome. Coaching, tutoring, and professional care have different service agreements.
3. Accounts and acceptable use
- Provide accurate information, protect credentials and verification codes, and report unauthorized access. Use only accounts and records you are permitted to access.
- Do not impersonate another person, bypass access controls, interfere with service, introduce malicious software, or unlawfully collect, disclose, threaten, or harass.
- Representatives must have authority for actions they take. Organizations are responsible for appropriate user permissions and lawful instructions. Confidentiality restrictions apply even when information is technically visible.
4. Payments, signatures, and records
Fees, cancellations, refunds, subscription renewals, and participation requirements must be described in the agreement or checkout applicable to the service. These terms do not create an undisclosed fee or renewal. A reminder does not change your separate appointment or payment obligations.
An electronic signature applies to the document and choices presented. You can request a copy or assistance with an available alternative. Signing one document is not consent to unrelated disclosures or marketing.
5. Optional SMS program terms
Program sender: AuricWell. Programs may include requested support conversations, service or appointment reminders, account notifications, staff operational messages, and separately selected announcements or promotions, according to the enrollment disclosure. A tenant’s messages identify that tenant; its consent does not permit another brand to send messages.
Enrollment requires an affirmative choice for the disclosed purposes. A required Yes/No choice does not require Yes, and neither choice is preselected. You can decline every optional purpose. Supplying a phone number, signing a waiver, accepting these terms, or acknowledging a privacy notice is not enrollment in recurring texts. Marketing requires a separate affirmative opt-in. Consent is not a condition of purchase or treatment.
Message frequency varies. Message and data rates may apply. Automated technology may be used. Carriers are not liable for delayed or undelivered messages.
Reply STOP to opt out of the sending program. END, QUIT, CANCEL, UNSUBSCRIBE, REVOKE, and OPT OUT are also supported. One confirmation may be sent. An opt-out stops all purposes sharing that program; separate programs may use different numbers. Contact support to stop all messaging or make another valid withdrawal request. We honor withdrawals as required by law.
Reply HELP for assistance, or contact Support@plottwistco.com. To resume messages, complete the applicable consent or contact support. Where offered, START or UNSTOP restores only a previously authorized subscription and does not enroll a new purpose or another brand.
An incoming text permits a response about the request you made; it does not enroll you in ongoing reminders or promotions. Authorized staff may handle or route messages. Ordinary SMS is not end-to-end encrypted clinical messaging. Do not send sensitive records through it; request an appropriate channel.
Keep your phone number current and notify us when you no longer control it. Declining texts does not prevent you from requesting services; arrange another communication method.
6. Availability, content, and third parties
Service may be interrupted for maintenance, failures, or circumstances outside our control. We do not guarantee uninterrupted availability or message delivery. Use another available channel for time-sensitive matters.
External services have their own terms. You retain rights in information you submit, subject to the permissions needed to provide the service and applicable law. Our software, design, and licensed content remain protected. You may save or print policies and material provided for your own lawful use; other reuse requires permission unless allowed by law.
7. Access and legal rights
Access may be restricted to address misuse, security, or legal requirements. Restrictions do not eliminate applicable record-access or complaint rights. Clinical transitions, where relevant, are governed by professional obligations separately from account access.
These terms do not waive rights that cannot lawfully be waived, remove professional duties, or exclude liability where exclusion is unlawful. Applicable service agreements and federal and state law govern the services.
8. Updates
Updated terms will show their effective date. We give additional notice or obtain agreement when required. Updates do not expand earlier messaging consents or record-release authorizations.
Questions, privacy requests, and help
AuricWell — Plot Twist Co. Privacy contact: Michael Mendez. For privacy requests and assistance: HQ@plottwistco.com or 833-756-8894.
Please provide your contact information and the type of help you need. Do not include detailed medical records, passwords, or financial account information in an ordinary email or public inquiry. We can arrange an appropriate way to exchange sensitive information.